Telephone Support

Contacting the NRT helpdesk by telephone is an alternative method to place a support call. To do so, complete these steps:

"Don't worry... we are here for you. We know that not everything goes wrong between 09:00 and 17:00."

Call 1-877-332-1060.
Your call will be placed in a priority queue, which is answered by the first available technician. At any time, you can press 1 to leave a voicemail instead, which will be picked up by the first available technician.
Whether either leaving a voicemail or speaking directly with a technician, provide as much detail as possible. This includes on-screen error codes, dispenser error codes, any on-screen messages, and any steps performed to try and correct the issue. The more information provided on that first contact, the better the technician will be able to assist you.
Once you have spoken to a technician, be sure to record the ticket number provided to you. This enables NRT to look up the ticket upon a return call.

Telephone support: 1-877-332-1060

Software & contracted hardware

Self-service hardware