Contacting the NRT helpdesk by telephone is an alternative method to place a support call. To do so, complete these steps:
"Don't worry... we are here for you. We know that not everything goes wrong between 09:00 and 17:00."
- Call 1-877-332-1060.
- Your call will be placed in a priority queue, which is answered by the first available technician. At any time, you can press 1 to leave a voicemail instead, which will be picked up by the first available technician.
- Whether either leaving a voicemail or speaking directly with a technician, provide as much detail as possible. This includes on-screen error codes, dispenser error codes, any on-screen messages, and any steps performed to try and correct the issue. The more information provided on that first contact, the better the technician will be able to assist you.
- Once you have spoken to a technician, be sure to record the ticket number provided to you. This enables NRT to look up the ticket upon a return call.
Open a ticket
Telephone support: 1-877-332-1060
Software & contracted hardware
- 24 hours a day
- 7 days a week
- Monday through Friday
- From 09:00 to 17:00 EST