Client Portal Help

  1. Login

    Enter your User ID and Password, and then click the Login button. If you require access to NRT Tech Client Portal , contact customer support center.

  2. Open a ticket

    From the left menu, click the New Ticket.

  3. Provide contact information

    Fill in your name, phone number (including your phone extension if applicable), the type of phone it is (shared desk, personal cell, and so on), and your e-mail address. You can also enter an alternate contact that the NRT helpdesk can reach.

  4. Enter a brief description

    Describe the problem you are experiencing in the Short problem description field (for example, T01 – cash dispenser belt broken). (required field)

  5. Describe your problem

    Indicate the problem you are experiencing in the Describe your problem below field. This field is mandatory. Note as many details as you can, such as any error messages that you have received. If possible, indicate the steps you have performed and whether you can duplicate the problem.

  6. Describe your issue by using the drop-down menu:

    Severity Level Call type(required field) Category(required field)

  7. Submit your issue ticket

    Click the Submit link. A ticket number is automatically generated and a technician will respond to your issue ticket.

  8. View ticket history

    Click the Home link from the left menu in the Client Portal
    Once you have logged into the helpdesk, the Home page appears, displaying your ticket history.
    The ticket history defaults to active tickets (that is, issues that are currently being investigated). Further groups are available on the left side of the page.

    Consult the NRT helpdesk user guide (available by clicking the How Do I link on the left of the page) for more information on viewing and navigating tickets.

  9. Log off

    Ensure that you have logged off after placing your call. Clicking the Logout link from the left menu ensures that others can neither access, nor make changes to your helpdesk calls.