Responsible Gaming

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Our Responsibility

As a worldwide casino payment solution provider, NRT takes responsible gaming initiatives seriously.  We also recognize that problem gambling is a societal issue that cannot be ignored or taken slightly.

Responsible gaming is an important part of our Code of Commitment here at NRT, and we are committed to promoting responsible gambling and addressing problem gambling.

The links below will provide useful information on how to make healthy gambling choices and on activities to reduce problem gambling, and on other Gaming Topics with information on responsible gaming programs and policies.

 

Resources

• National Center For Responsible Gaming, USA
• GamCare, UK

 

Exclusion Program for Responsible Gaming (Self Exclusion)

NRT takes responsible gaming initiatives seriously. Our self exclusion program, Exclusion Program for Responsible Gaming is an optional program that enables patron’s self registration to prohibit subsequent card and check transactions at any devices processed by NRT.

We believe the Exclusion Program for Responsible Gaming is a unique and successful responsible gaming program. While casino-run exclusion programs encompass individual gaming properties, this program provides a way for gamblers to block their own access to cash across the entire network of NRT casino devices around the world. Individuals who believe they have a problem and would like to enroll can download a form from NRT’s website and indicate which cards and/or checks they want restricted. Once entered, all card or all checks or specific card number or specific check numbers will be denied at all NRT casino cash access points. An Exclusion Program Withdrawal Form is also available for enrolled individuals wanting to withdraw from the Exclusion program.

 

Exclusion Application

To use the Exclusion Program:

1. Download the form.

Voluntary Card Transaction Exclusion Program Enrollment Form

2. Print out the form and fill out.

3. Mail the completed form or Fax to (416) 646-5242.

 

Withdrawal Application

To Withdraw from the Exclusion Program:

1. Download the form.

Voluntary Card Transaction Exclusion Program Withdrawal Form

2. Print out the form and fill out.

3. Mail the completed form or Fax to (416) 646-5242.

Casino Exclusions

We require a standard agreement between you and us prior to activating the Exclusion Program at a Casino-Level. Patron enrollment documentation is provided by the casino. If you have an existing exclusion patron database, NRT Tech can pre-load your information during the conversion phase to maintain the integrity of your promise to your enrolled patrons and regulators.

 

Exercise Responsible Gaming

NRT urges all our clients to utilize this valuable service. If you have any questions and need further information, please visit the links provided under the Resources section or feel free to call our Customer Support Centre  1-877-332-1060.