Casino operators can conveniently walk the casino floor and have access to their system data. Customers will receive the same system alerts and transactional events & details that reside in the back office. With our native iOS and Android app you will get the same rich data that you receive in the backoffice now in the convenience of a tablet and/or smart phone device.
You get the same real-time transactional information with filtering and search capabilities you quickly and efficiently navigate through the system.
This innovative feature starts with a quick look up or search of the transaction or event that is being disputed by a casino guest. Once you find the transaction or event in question you can walk the guest through the detail that was reported to the backoffice and help them to a resolution quickly. Once a dispute is resolved you can add a note and post it to the system for auditing purposes, reduce waiting times by 30-60 minutes.